How long will my order take?
We can RUSH production of your Event Order for an additional cost. Just tell us when you need it and we will provide you a quote! If possible, please allow one week for preparation of your order for shipment, plus shipping time. However, we will do our best to get your order out right away if you need it sooner, just let us know your deadline! If you are ordering Birth Announcements, we try to ship those next business day. Business and custom designs work, please allow 1 - 2 weeks, if possible, but again, let us know your needs, we can usually get your order out very quickly if needed.
How can I avoid melted chocolate in shipping?
There are 3 basic solutions. 1. Order during cooler months. 2. Order custom candy wrappers only and wrap your own bars. 3. For $9.00 additional (per 180 bars) we can ship your bars in a cooler. Our wrapped bars are usually shipped UPS and will arrive in 1-3 days depending on your location. But please make sure they will be delivered to a person and not left to sit in the sun during warmer months. We can only guarantee unmelted chocolate when shipped in coolers, and cannot ship bars without the cooler from April to October.
What do I do if I leave my bars in the heat?
Don't handle them. Just let them come back to a cooler room temperature. Don't freeze them, this could cause them to become white and powdery. You could refrigerate them, but it is usually not necessary. They will be fine as long as you don't handle them until they firm up.
Can I put a photo on any design?
Yes. All designs can incorporate your photo. They're not just for weddings! An old black and white childhood photo looks great for adult birthdays, sweet sixteen, etc. Just email it to us in 300 dpi jpeg format, or drop it in the mail to us, and indicate it on your order. Please forward via fax or email permission from the photographer for any professional photos. If you snail mail your photo, it will be returned with your order. There is a $15.00 fee for incorporating your logo, $5.00 for each additional photo. See important information on our Photos page
Do you do anything for multiple births?
Yes. Any design can be reworded or redesigned to fit your occasion. Choose a birth announcement design and we'll rework it to celebrate two babies!(or more!)
Can you email me a proof?
Yes, it's always a good idea; we require proof approval prior to sending your order to production. When you place your order a proof will automatically be produced and emailed to you for approval. Proofs are available within 2 business days in most cases
What if I can't come up with anything creative for personalizing the back of the wrapper?
Click on our Personalizing page for lots of ideas. Some of our designs also have back examples linked to them.
Can you arrange the wording on the front to allow room for me to tie a ribbon around the end of our candy bars?
Tying a ribbon around a candy bar is a great touch! Just let us know when you order and we'll allow room for your ribbon/bow.
I like a certain design, but it's not quite the color I was looking for. Can I change it?
Many of our designs are available in other colors. Just ask! Even if it is not indicated on the design on the webpage, it's likely we can adjust the colors for you.
I like a design on your birthdays page, but I want to use it for a school event, can I change the wording?
Yes, ANY design can be used for ANY event, just change the wording to suit your occasion!
How do I place a business/corporate order if I need you to include our logo, slogan, colors, and/or photos?
Just contact us by phone or email and let us know what you need. You can send us via e-mail, all pertinent information and we'll work together. We'll email you a proof for approval or corrections.
What kind of chocolate bars do you use? What kind of bars should I get if I am buying wrappers only and wrapping my own?
We offer both Hershey's Milk Chocolate and a rich Belgian Milk Chocolate bar for our full size wrappers. Hershey changed the packaging of its full size (1.55 oz) Milk Chocolate Hershey's Bar. It will no longer be a double wrapping of the classic "Hershey's brown" wrapper over silver foil, but rather a single wrapping of brown shiny paper crimped at either end. We offer the Belgian Chocolate bar as an alternative if you want the silver foil look. See our Pricing page for a visual explanation of these options. If you order wrappers only from us, our wrappers will fit Hershey's Milk Chocolate bars or any bar exactly that size. (They do not fit Hershey's with Almonds.) Hershey's Miniatures will be the mixture of Krackle, Special Dark, Milk Chocolate, and Mr. Goodbar. There is no change to their packaging.
What if I didn't see what I had in mind, can something special be made?
Yes! We specialize in custom work, and can design anything for you. A design fee of between $19.00 and $49.00 will apply, depending on the design. See our Custom Designs page for examples and more information.
What type of paper do you use and will my wrappers be glossy?
We use a very high quality super-smooth paper. Your custom candy bar wrappers are fused as the last step upon exiting the printer, resulting in a sharp, non-smudging print quality, and smooth matte finish. They will not be glossy, however, the designs with a large amount of rich color to them require more fusing, resulting in a glossier matte finish.
